Apology and notice to customers who purchased the "DULO MR-01"
Apology and Notice to Customers Who Purchased " DULO MR - 01 "
Dear Sir/Madam
Thank you very much for your continued patronage.
On January 30, 2023 , we released the Rechargeable Mini Router from our tool brand DULO . Regarding the product specifications of the MR - 01 ( hereinafter referred to as the target product ) , We have discovered that there is an error in some of the specification data.
We sincerely apologize to our customers who were looking forward to this product for the inconvenience and concern it has caused, and we would like to offer our deepest apologies for the error in the published figures .
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 [Incorrect] Maximum rotation speed : 35000 rpm [Positive] Maximum rotation speed : 18000 rpm >>Please check here for "Reference values for rotation speed based on actual measurements" |
For customers who have purchased the product , we will accept returns of the product and refund the purchase price . Please contact the following office.
Furthermore, there are no problems with using this product, and we can recommend it in terms of quality and usability.
We will continue to sell the product with its current specifications, but we will strive to improve quality once again in order to provide more accurate information.
Additionally, it is an undeniable fact that there was an error in the nominal values of the product you have, and for that we would like to apologize , but there is no problem with the functionality or safety of the product.
Therefore, we intend to continue to provide thorough support to our customers who continue to use our products.
We apologize for the inconvenience, but please clearly state your order number and send it to the address below with postage due .
■ Return and refund period: 2023 year 5 month 1 day ~ 8 month 31 day
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Once we receive the product, we will promptly send you an email with instructions on how to proceed with the refund .
We will take even greater care to prevent this from happening in the future.
We will continue to make every effort to ensure that our customers can use our services with peace of mind, so we appreciate your understanding and cooperation .
Co., Ltd. RAYWOOD
Representative Director Kimura Yoichi
