Copy of Inquiry
■For inquiries regarding order details/products/shipping/stock, please contact customer support.
For product malfunctions, initial defects, frequently asked questions, and how to use the product, please see the "Frequently Asked Questions" below.
[Customer Support]
If you cannot find a solution in the FAQ, please contact us using the form below.
Business hours are 8:30-16:00 on weekdays , closed on Saturdays, Sundays and public holidays .
*If you contact us on a weekend or public holiday, we will respond on the next business day or later.
■ Regarding corporate transactions
We wholesale our products to brick-and-mortar stores only .
*We do not accept sales on e-commerce malls.
If you would like to receive materials regarding product transactions, please apply by email at the address listed below.
A sales representative will contact you at a later date.
*If you contact us on a weekend or public holiday, we will respond on the next business day or later.
Email: info@raywood.jp
The above email address is only accepted for (corporate) inquiries regarding product transactions.
Please note that we cannot respond to inquiries from anyone other than corporate entities.
