About ordering
If you don't receive an email after placing your order
1. The email address used to register your account is incorrect The email address you registered when you registered your account cannot be changed or modified in the system.
Please create a new account with a valid email address.
2. Domain-specific reception or rejection settings are set If you have domain-specific reception settings or settings to reject emails from domains other than the specified domains,
You may not be able to receive emails from us. Our emails are sent from the "@raywood.jp" domain, so please allow emails from this domain.
3. The email has been sorted into the "Junk" or "Spam" folder. Depending on the settings of your security software or email service,
Emails from our company may be automatically sorted into your "junk mail" or "spam mail" folder. Please check these folders.
◆If you still don't receive the email◆
If none of the above applies and you have not received an email from us (including automated emails), your order may not have been received correctly. We will check the status of your order, so please contact us using the inquiry form.
Changing or cancelling your order
■ Cancellation due to customer's convenience (before the product is shipped)
Same-day shipping : Orders placed before 12:00 on weekdays will be shipped on the same day.
・Cancellation time : After placing an order, it cannot be cancelled after 12:00 the following day due to shipping preparation.
・Saturdays, Sundays, and holidays : We do not ship on Saturdays, Sundays, and holidays. For example, orders placed after 12:01 on Friday will be shipped on Monday.
・Exceptions : For orders on new product release dates or after holidays, orders may not be able to be canceled before 12:00 depending on the shipping situation.
■ Changing the contents of your order after it has been confirmed (e.g. canceling some items, changing the color, applying coupons, etc.)
Once your order has been confirmed, it cannot be changed. Please check the details carefully before placing your order.
■ Returns and exchanges due to customer's convenience (after delivery of the product)
We cannot accept returns for reasons of customer convenience.
However, you may be able to return the item if it is unopened and returned within 7 days of delivery.
Shipping costs will be borne by the customer. For more information, please contact us using the inquiry form.
■ Refunds and exchanges due to product defects (after delivery of the product)
When you receive the product, please be sure to check that your order is correct and that the product is not defective.
If you have any questions or problems, please check our FAQ first, it may solve your problem.
If you find any defects, please contact us via our inquiry form within 7 days of receiving the product. If a defect is found, we will provide a refund, exchange, or replacement. We will cover the shipping costs for returns.
Please note that even if you request an exchange, we may offer a refund if the product is out of stock.
